What is PortPos's credit card chargeback policy?

PortPos will investigate a chargeback request for confirmation. We will review the transaction and supporting documents according to the industry standard e.g. delivery confirmation document, invoice, signed acknowledgment receipt from the customer etc.  

We will communicate with our partners with the documents provided by the Merchant. Some additional documents may be required for further investigation. 

At stages of the process shall be governed by the Card Network policies. It is important to note that these policies are subject to change from time to time and we expect the Merchants to remain updated about these. We will communicate with the merchants from time to time as applicable.